Table of Contents
About the Client
About the Client:
The client is a non-profit organization dedicated to supporting migrants moving to Canada. They provide essential support and resources to help migrants adjust to their new lives in Canada.
Business Challenges
- Inefficient systems: The organization struggled with outdated and ineffective systems that hampered their ability to provide support to migrants.
- Inadequate data reporting: Lack of comprehensive data analytics made it difficult to track progress, measure success and to make informed decisions.
- Less-than-optimal user experience: Migrants seeking assistance encountered difficulties due to a non-intuitive and cumbersome user interface.
Solution
- DemandDynamics implemented Customized PFC modules to optimize program management and pre-arrival services.
- User-friendly portals were designed for ease of access and interaction.
- Custom CRM contact forms were developed for personalized assistance to migrants.
- A Power BI-driven graphical reporting system was introduced for comprehensive data analysis.
Benefits
- Streamlined processes led to increased productivity and a smoother migration support system.
- The user experience was significantly enhanced, providing a more user-centric approach for migrants.
