Dynamics 365 for Customer Service
Dynamics 365 for Customer Service enables agents to offer customers the seamless service they expect - anytime, anywhere. Empower your customer service team and delight your customers with Microsoft's end-to-end service and support management software, Dynamics 365 Customer Service.
- Respond quickly to customer requests
- Pivot smartly to market changes
- Exceed customer expectations by using intelligence
Dynamics 365 for Sales – Capabilities
Dynamics 365 Customer Service - Capabilities
Insights from AI
Play with the platform
Support ticket tracking
Track and manage customer support tickets generated via email, phone or web
Support process flow
Move tickets across configurable process flows to track their progress and gain valuable insight
Use an internal knowledge base to automate email responses to customer inquiries
Utilize Microsoft's customer service portal to allow customers to submit and manage support tickets
Dashboards and reports
Create interactive dashboards to track trends, activities, and social media interaction.
we implemented -
Configure process flows that provide prescriptive advice guiding agents to successful outcomes by following your business rules and best practices.
Trigger notifications that alert managers if unresolved issues are at risk of breaching SLA conditions enabling corrective action to be taken to preserve service quality and protect relationships.
Deploy integrated self-service web portals that enable customers to find answers, make service requests, update contact information and interact with their peers.
Assist web, portal and app users with integrated chat and personalized omni-channel experiences.
Use integrated Microsoft Forms Pro surveys to collect customer opinions and ratings to act on this feedback and enrich data.