While customer service is the lifeblood of any business, it is paramount for field service companies who rely on their technicians to provide top-notch on-site service. This can be quite challenging because technicians need to schedule appointments efficiently, dispatch them to the right places at the right times, and make sure they have all the necessary tools and parts. Field service companies that excel in these aspects not only survive, but thrive.
This blog explores the key benefits of Dynamics 365 Field Service and its different pricing options to help you choose the right plan for your business.
Table of Contents
Why D365 Field Service is a worthwhile investment
- Efficient resource allocation
With Dynamics 365 Field Service, you can optimize your resources using integrated data services and AI-powered analytics. This means precise scheduling to ensure the right service personnel and technicians arrive at their destinations on time, making the most of your available resources.
- Time savings and reduced errors
Say goodbye to manual scheduling hassles. An automatic scheduling system swiftly matches the ideal technician to each task and handles work order creation, scheduling, and dispatching. This not only saves time but also reduces the risk of errors in service tickets.
- Enhanced customer service
Transform your on-site customer service by integrating web portals, proactive updates, real-time technician performance, and customer experience tracking. Watch your customer service shift from a reactive approach to a proactive one, complete with appointment reminders, seamless follow-ups, and issue monitoring.
- Empowered technicians
Equip your technicians with the tools they need to achieve their goals. Dynamics 365 provides a 360-degree view and real-time support. It enables quicker issue resolution and builds stronger customer relationships.
- Streamlined service agreement management
Ensure top-notch service quality with adept management of service agreements. Every detail, from installation and product information to contracts and warranties, is conveniently recorded and accessible.
- Seamless IoT integration
Dynamics 365 Field Service easily integrates with the Internet of Things (IoT), paving the way for advanced technological integration and remote issue resolution.
- Simplified learning curve
The platform is user-friendly, requiring zero coding knowledge. Technicians and service managers can quickly adapt, with easy deployment of mobile and web apps tailored to your unique business needs.
Dynamics 365 Field Service pricing
Let’s break it down in simple terms. Dynamics 365 Field Service has different pricing options to fit your needs. It’s all about how many people or devices you need to access the software and what level of features you require.
Full User: $95 per user per month
This is the full package. You get access to all of the features of Dynamics 365 Field Service. This includes the ability to create and manage work orders, schedule appointments, and track inventory.
Device: $145 per device per month
Device licenses are for shared gadgets, such as tablets or laptops used by multiple technicians. You still get access to all the features.
Team Member: $8 per user per month
Team Member licenses are for those who need just a bit of access. If you’re the kind of user who only needs to update records or view data, this is your affordable option.
First user vs. Additional user licensing
Dynamics 365 Field Service is priced at $95 per user per month for the first user and $20 per user per month for each additional user. This pricing structure makes it affordable for businesses of all sizes to get started with Dynamics 365 Field Service.
If you have ten users, your monthly cost would be $95 + (9 x $20) = $275.
To qualify for the discounted price of $20 per user per month, businesses must purchase an Attach license. Attach licenses are available for businesses that already have a license for another Dynamics 365 application, such as Dynamics 365 Sales or Dynamics 365 Customer Service.
Which pricing option is right for you?
The best pricing option for your business will depend on your specific needs. If you have a small team of technicians who need full access to Dynamics 365 Field Service, then the Full User license is the best option. If you have a larger team of technicians, then the Device license may be a better choice. And if you have users who only need limited access to Dynamics 365 Field Service, then the Team Member license is the most affordable option.
Wrap up
Dynamics 365 Field Service is your comprehensive solution for top-notch customer support, whether on-site or remote. With systematic scheduling, real-time communication, and advanced tech, it transforms your operations. The best part? You can kick-start your journey quickly and effortlessly. Our team of experts is ready to assist you in implementing and tailoring Field Service to perfectly match your specific business requirements.
To discover more about how D365 Field Service can transform your business, contact us today for an in-depth demo.
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