Dynamics 365 Retail (Commerce) Implementation

Create amazing experiences for your customers | An omni-channel enterprise retail management solution

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Dynamics 365

Dynamics 365 for Commerce (Retail) is an end-to-end solution that helps retailers create amazing customer experiences, support their employees, optimize operations, and transform their products.

You can implement business processes and systems that are seamless, cost effective, fast, flexible and 100% customer orientated with Dynamics 365 for Commerce (Retail). Innovate with a modern and adaptable platform that delivers a consistent shopping experience by unifying digital, in-store, and back office operations.

Dynamics 365 for Retail capabilities

Dynamics 365 for Commerce (Retail) Capabilities

Unified Commerce

  • Boost revenue, customer satisfaction and brand loyalty with a seamless shopping experience across stores, web, mobile and call centres.
  • Provide customers convenient and flexible purchasing options – in-store, pick up in other locations, or home delivery – with optimised ordering and fulfilment tools.
  • Build brand loyalty with comprehensive omni-channel customer reward programs.

Flexible Platform

  • Adapt the application to changing needs with no-code visual editors, and tools to build and deploy web and mobile apps.
  • Automate processes across Dynamics 365 applications and third-party systems through an extensible and flexible platform.
  • Reduce the cost and complexity of operating a global infrastructure with the trusted Microsoft cloud platform providing state-of-the-art security and compliance.

Effective Merchandising

  • Allocate and replenish inventory based on season, market demand, and competitive pressures.
  • Manage product demand across all channels with central visibility of product information, categories, assortment, and pricing.
  • Use flexible and responsive tools to build promotions by category, channel, season, loyalty and tier.

Intelligent Stores

  • Reduce fulfilment costs and improve inventory utilisation with real-time product, customer, inventory, and order visibility.
  • Reduce time of key store closing activities with automated and streamlined workflows.
  • Enable more tailored product selection and recommendations with advanced analytics.

Expert Services

Expert Services

Our approach to Dynamics 365 for Retail implementation ensures results by focusing on your business goals. We help prepare your organization to successfully adopt and leverage new systems and capabilities. Our own project delivery methodology ensures quality, manages risk, and promotes efficiency, so you can drive value for your business with our vertical solutions and experience.

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Our Customers

Ongoing Support

Ongoing Support

Success is a journey that doesn’t end at go-live. Our dedicated support teams positioned around the world are able to ensure that issues are resolved in the quickest possible timeframe, keeping you focused on your business. Our Live Support services range from troubleshooting, monitoring, and environment management, to a long-term dialogue all on your terms so your systems grow and evolve with your business.

At DemandDynamics, we leverage our years of experience and expertise with Microsoft to customize your D365 for Retail implementation and provide a simplified experience to set you up on a path to customer success and revenue growth. For an implementation discussion, give us a call!


For a customized implementation of Dynamics 365 Commerce ,give us a call!

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