Support Options for Microsoft Dynamics AX 2009 and 2012

Support for Dynamics AX

Before the onset and widespread adoption of the cloud, Microsoft Dynamics Axapta(AX) was one of the key players in the ERP industry. It was a favorite among organizations worldwide for numerous features such as financial management, employee management, supply chain monitoring, sales and marketing, and project management.

As technology expanded and customer demands increased, companies wanted to upgrade their legacy ERP solutions to a cloud-based platform with new and advanced features, faster operations, and high productivity. Microsoft introduced Dynamics 365 Finance and Operations, an AI-powered all-in-one solution that unifies business operations and leverages the capabilities of the cloud-based Dynamics 365 platform for increased functionality, speed, and productivity opportunities.

Dynamics AX reached the end of its life as many companies migrated to Dynamics 365 Finance and Operations.

Microsoft seized mainstream support for Dynamics AX on the following dates:

Dynamics AX 2009 – April 12, 2022

Dynamics AX 2012 – April 12, 2022

Dynamics AX 2012 R2 – April 12, 2022

Dynamics AX 2012 R3 – January 10th, 2023

What are your options now?

Choosing between expanding your current system or moving to more modern software can be daunting. With Microsoft’s discontinued support for Dynamics AX, users are left without security hotfixes and future enhancements, – along with warranty claims and design changes that slip out of reach. Remaining tied to legacy solutions is no longer a good option if you want to stay competitive against others during challenging times. New technologies appropriately applied will ensure that your operations are current and agile.  It is important to consider near-term needs and plans before making decisions when navigating the often tricky path of business technology investments.

An upgrade or an implementation of Dynamics 365 F&O might be time-consuming and costly. However, the long-term benefits of the transition significantly outweigh the costs. Implementation partners with several years of industry experience can help you systematically plan an upgrade, design a roadmap, and customize Dynamics 365 Finance and Operations based on your unique business needs. It takes a lot of preparation, planning, and execution for a successful upgrade.

To better understand the process, review our  AX to D365 F&O Migration checklist.

Read also: FAQs on the Microsoft Dynamics AX to Dynamics 365 Upgrade

Step up to the cloud with DemandDynamics

DemandDynamcis is a Microsoft Gold Partner that provides the best Microsoft Dynamics 365 Consulting and implementation services across many industries. Depending on your business needs, you can add or remove functionalities to Dynamics 365 F&O—and we would be happy to assist.

We are known for our on-demand services through a simple approach: employ our services as required and only pay for the hours used. On-demand services eliminate the traditional contractual subscription method and work on a zero-commitment basis.

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