It’s important to find a strong CRM that serves your business needs now and for the long term. Microsoft has an enviable software lineage from which Dynamics 365 shares its utility.
Dynamics 365 is a CRM with a 360-degree view of processes, customer insights, and outcomes. It is a cloud-based platform that allows a business to work at scale and can be modified when required to adapt to market conditions and operational environments. Advanced integration with Office 365 for real-time business insights and spot-on customer engagement make Dynamics 365 a popular choice. Microsoft Dynamics 365 has a flexible deployment model—both in-cloud and on-premise—depending on the company and the nature of its business. Either way, it sets up a seamless experience for users and their customers.
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Here are the Top 10 Reasons Why You Should Choose Microsoft Dynamics 365
Improve efficiency with Data centralization
Dynamics 365 unifies advanced Customer Relationship Management features for a centralized operational platform which increases the efficiency to monitor business processes. Dynamics 365 integrates with other Microsoft applications, cloud services, and external data sources such as websites, surveys, and databases. Centralization allows companies to spot weaknesses and strengths for better business performance.
Build long-term customer relationships
A challenge that all companies face is to manage a healthy relationship with their customers and keep them engaged. Dynamics 365 CRM streamlines business activities as the feature-rich application blends and facilitates easy management of customer relationships through its centralized services. As a result, retention rates increase, and the business achieves greater visibility into client activity.
An integration-friendly platform
Companies across the globe make use of Microsoft platforms in their everyday tasks, such as Office 365. How wonderful would it be if your CRM could seamlessly integrate with the platform to promote better efficiency and productivity? Dynamics 365 easily integrates with commonly used Microsoft and other third-party applications. Most importantly, Dynamics 365 makes integration possible with CRMs and ERPs such as Salesforce and SAP.
Step-up data security
No business likes a security breach, which is why Microsoft prioritizes the safety of customer data. Dynamics 365—as a default—keeps information extremely secure as it meets EU and GDPR privacy policies.
Frequent application updates
Microsoft takes pride providing its customers with upgrades that promote business growth. Dynamics 365 has two major releases a year with weekly updates for constant capability improvements.
Avoid monotonicity with automation
Automation is the rule when it comes to digital transformation. It saves time, effort, and monotonous repetition. Dynamics 365 CRM can automate and customize business processes based on business requirements and goals. Plus, it ensures that the approval process no longer clogs the pipeline. Notification and approval processes become seamless as they follow a particular set of rules or guidelines that lead to desired outcomes.
If a CRM could only support work one platform—such as iOS, Windows, or Android—it would be a non-starter with zero traction. The digital era is closely tied to a fluid personal lifestyle with many forms of remote access. Fortunately, Dynamics 365 has exceptional cross-platform support for all major operating systems. This means there will be no interruption to accessibility nor productivity.
Dynamics 365’s usability
Dynamics 365, with its broad accessibility, is inherently easy to navigate, especially for Windows users. Onboarding becomes an easy, low-cost exercise.
A Path to better decision making
Dynamics 365 allows businesses to monitor real-time insights with the help of a powerful Power BI interface. A company’s performance indicators (KPIs) are transparent and data driven. Power BI provides visualization for insights, analytics, and decisions.
The best of Licensing
Microsoft Dynamics 365 CRM offers cloud licensing that is transparent, simple, and customizable. The user only pays for what they need. In addition, the CRM follows a monthly billing process, which helps avoid lags in business plans and budget process.
The Perfect Dynamics 365 CRM Solution with DemandDynamics
If Dynamics 365 CRM has caught your attention, we encourage you to learn more. DemandDynamics is a Microsoft Gold certified partner that has helped numerous companies leverage the power of Dynamics 365 to bring their business objectives to life. Please reach out to our experts for an in-depth picture of this powerful tool and its many benefits.