Exciting news, folks! Microsoft has just released its roadmap for Dynamics 365’s first wave of updates in 2023, and we are in for some significant upgrades. Between April and September 2023, we can expect to see exciting new features that will revolutionize Dynamics 365’s overall functionality and usability. I have shared the top eight updates and functionalities that will be game-changers for Dynamics 365.
Let’s take a deep dive into all the fantastic things the 2023 Wave 1 release has in store for us.
- Dynamics 365 Customer Voice for easy customer engagement
Revamp your customer service game with Dynamics 365 Customer Voice – —the ultimate tool for top-notch customer engagement. Simplify your customer interactions with live engagements, agent collaboration, advanced telephony, and AI-based analytics, all under one roof. With the latest update, enjoy seamless case creation and team collaboration via Microsoft Teams for a top-notch experience. So get ready to wow your customers and take your customer satisfaction levels to new heights with Dynamics 365 Customer Voice.
- Optimize sales sequences with Sales Engagement AI.
AI-powered suggestions streamline your sales workflow, while an enhanced opportunity management workspace ensures you take advantage of every deal. But that’s not all. Enjoy improved email templates, content suggestions, and text messaging capabilities. Plus, take advantage of new abilities to create, loop, and optimize sales sequences. Impress your clients and crush those sales targets with Dynamics 365’s latest sales engagement features.
- AI-powered email replies with Viva Sales.
Viva Sales is a brilliant tool to help your sales team generate suggested email replies using GPT-3 technology. As an administrator, you can enable this feature and allow Viva Sales to utilize contacts from your Outlook and CRM. This means your team can quickly and confidently respond to emails without spending too much time crafting responses.
- Dynamics 365 and Power Platform: Revolutionary integration
Brace yourself for some mind-blowing integration between Dynamics 365 and the Power Platform. The Wave 1 release introduces several best-in-class features that will take your customer experience to the next level. Seamlessly integrate with Dynamics 365 Finance and Operations, improve your e-commerce operations, and deftly manage your inventory and order fulfillment. Elevate your online business to new heights with Dynamics 365 Commerce.
- Organized workspace with optimized action bars
Say goodbye to cluttered action bars and hello to an optimized one that’s customized just for you. With Dynamics 365, you can tailor the action bar to fit the needs of your industry, company, or personal preferences. Add actions you frequently use to make them quickly accessible and consistent across the platform. Plus, this optimized bar is perfect for new users who want to get started quickly.
- Pro Email templates made easy
Creating professional-looking email templates just got simpler with the latest update in Dynamics 365. The new email template creation experience features an advanced digital content designer that allows users to add elements, such as images, text, buttons, and dividers, with just a few clicks.
- Hassle-free intercompany posting with Dynamics 365
Dynamics 365’s new setup page for intercompany posting is here to help you bid farewell to any related headaches. Easily view all your settings in one place and validate your setup to catch any mistakes before they cause problems.
- AL Home: The ultimate communication channel in Dynamics 365
Dynamics 365 just got even better with the AL Explorer. This cutting-edge tool puts the power of exploration and navigation of objects in extensions in the hands of developers and technical consultants. In addition, the new AL Home startup page allows Business Central R&D to effortlessly share news, best practices, upcoming events, and important information with users.
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